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I’ve watched my share of TED Talks, and I’m always amazed by the consistent quality of the presentations. Honestly, I’m not sure I’ve ever seen a dud. This may explain why…The TED Commandments.

I’ll be first to admit that I’m not the biggest fan of Malcolm Gladwell’s books. I mean, I thought The Tipping Point was as interesting as the next guy. But with Blink and Outliers, I was overwhelmed by this sense that he was conducting years of exhaustive research and writing a few hundred pages to tell me something I kinda already knew.

That said, his New Yorker articles are top-notch, the most recent How David Beats Goliath, being no exception. Gladwell uses examples as disparate as elementary school basketball, T.E. Lawrence, and of course, the story of David and Goliath to make his point. In each case, the key to success is simply trusting your own skills, instincts, and limitations and using them to your advantage. Maybe I kinda already knew that, too, but the article serves as a great reminder.

In conducting quantitative marketing research, analysts have an arsenal of tools and methods that may be employed to develop insight. W5 consultants are constantly developing our analytical techniques [link], and a few of these methods, segmentation and conjoint for example, have become core competencies.target

For these types of projects, smart study design is critical, but for the most part these analytical techniques are applied post hoc, in interpretation of trends and spikes that emerge across a large numerical data set. We love this type of work, but we only recommend such an approach if our client’s overall strategic and specific research objectives seem to call for it.

Sometimes, marketing research objectives are best addressed not so much through application of post hoc analytical techniques, but on the front end of the project – through development of a direct, customized, in-depth line of questioning.  Read the rest of this entry »

“Design is rapidly moving from posters and toasters to include processes, systems, and organizations. Design is the accelerator for the company car, the power train for sustainable profits. Design drives innovation, innovation powers brand, brand builds loyalty, and loyalty sustains profits. If you want long-term profits, don’t start with technology—start with design.”

- Marty Neumeier

A while back I wrote about Twitter and its seemingly meteoric rise. In the last few weeks I’ve been thinking about Twitter and social networking from more of a business perspective. While it’s easy to build your online presence as an individual, I’ve noticed that corporate entities are getting a lot of advice as to how to social network. Unfortunately as often happens with free advice, a lot of it is not that great.

Too often, the new breed of social media expert is taking tired marketing and communications methods, adding some glitter and shine, and treating new online and mobile channels as the same old stuff. I’m seeing a lot of top ten lists that talk about ROI, about how to get your message out, about avoiding the mundane. Too often companies are being told to push commercials or marketing messages to the mobile phone. Broadcast static specials or new product announcements to Facebook or Twitter.

Many of these experts/evangelists/buzz generators seem to be missing the point. The problem with all of this is that as consumers use the internet more and more in everyday life, they get savvier about being sold to. They don’t want their mobile device (be it an IPhone or netbook), Twitter account, Facebook Page, etc. to merely be a new conduit for one way information sharing. For consumers it’s about being social, about doing things together, about being awash in the matrix of information that’s out there and sipping when they want. There is one overarching piece of advice that companies should follow when establishing a presence using online user controlled channels:

Use social media as a means of having a conversation.

Don’t forget, conversations are as much about listening as they are talking. Let your consumers talk to you, express their complaints, ask questions. Use the consumer interactions as an opportunity to respond, fix customer service/product issues, and bring consumers in on the process. People are using these methods to talk to each other, when your Twitter page merely announces specials or new product launches, there is no need to follow it. If it’s a conversation you’re sharing information, receiving information, and potentially identifying issues or opportunities in the marketplace. Use social networking to show you care, to show a little of your personality. Despite what many of these experts say, allowing a little about the daily grind of your office to bleed into your online presence is a good thing. While it shouldn’t be a minute by minute recap of the user’s day, showing that real life people work for your company can really add dimension to your brand. You might just create loyal customers who tell their friends to use your products and services.

Piers at PSFK has waded into a friendly debate over advice to recent job seekers. His advice(found here) is dead on. Young people need to think of themselves as entrepreneurs not employees. While not everyone is going to rush out and be their own boss, they should have that attitude when they enter the workforce.

I might add to his advice that they should go work for small companies where they can be involved in everything for the first few years of their career. While there, they should constantly stretch themselves and ask for more. More responsibility, more and different tasks, more autonomy, etc. A young person who pours their brains and hearts into their work early on will take more from the experience than someone who goes to a big company seeking experience.

The analogy I’d make is that your first job or two are akin to a liberal arts education. Don’t go to only pick up tangible skills and a job title/career. Go to immerse yourself and learn as much as you can. Go broad and deep. It will make you much more well-rounded and competitive by the time you hit 30. Plus you might find yourself doing something you like instead of repeating a work-skill daily until retirement or downsizing.

About W5

W5 is a marketing research consulting practice. We focus on answering: who, what, when, where, and why people relate to products, services, and their associated brand identities. Visit our website, W5insight.com.

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